Developing best practices for your business is essential to avoiding unnecessary liability and consumer initiated claims against you. As part of that process, repair and service shop owners need to become familiar with the Ohio Consumer Sales Practices Act ("CSPA"). The CSPA requires motor vehicle repair and service providers to comply with specific and detailed requirements.
When my son, Sam, celebrated his 18th birthday, I gave him (surprise!) his very own set of estate planning documents. They were not as popular as, say, a Land Rover, but they were definitely at the top of "my" list. Why? Because he was now an adult and I was now persona non grata.